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| 1. Performance in People
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| Specialists in improving customer services. Aim to measure and improve customers' experiences, based on results found following mystery shopper programmes, training and business coaching , courses, surveys and audits. Recommend 7 key outcomes for business planning to achieve customer service excellence. |
| http://www.performanceinpeople.co.uk/ |
| 2. The Institute of Customer Service
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| The professional body for customer service. Aim to lead performance and professionalism in customer service. Over 350 organisational members and 7,000 individual members. Site includes membership details, latest news and information, media centre, employment advice and useful links to related organisations. |
| http://www.instituteofcustomerservice.com/ |
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